Qualities to look for in a Packaging Solutions Partner

Choosing the right packaging solutions partner is a critical business decision that directly impacts operational efficiency, cost control and workplace safety. The right partner does more than supply equipment. They act as a long term advisor, helping you optimise performance, reduce waste, and ensure consistent load security across your business. 

Below are five essential qualities to look for when selecting a packaging partner.

1. Commitment to quality, consistency and transparency

For those packaging a high volume of goods, consistency is everything. Low quality equipment or unreliable consumables may appear cost effective upfront, but often lead to increased downtime, increased consumable usage to make up for product faults, higher repair costs and compromised load integrity.

A true partner prioritises durability, performance and includes transparent specifications for their products. You should be able to ask your supplier for technical data such as film thickness, stretch capability, strap strength and roll length so you can make informed decisions. 

Engineered and certified for reliability

FROMM solutions are built on more than 80 years of global engineering expertise, backed by ISO 9001 certification. This ensures every product meets strict quality standards and performs reliably in demanding environments.

FROMM automatic equipment is designed for continuous use, with automatic wrapping and strapping systems proven across Australian manufacturing, logistics and agricultural sectors. 

Packaging consumables (film, strap, tape, protective pillow etc) are equally important as machinery. FROMM's 'Every Metre Matters' guarantee ensures roll lengths meet stated specifications, giving you confidence in both performance and value. 

2. Exceptional local after sales service and support

Even the most advanced equipment requires ongoing support. Without fast, local service, downtime can quickly become the most significant cost driver in your packaging operation. 

A strong partner invests in local infrastructure, service capability, and spare parts availability to keep your business moving. 

Fast support when you need it

FROMM Packaging Australia offers one of the country's largest in-house service teams, supported by offices and stock across Sydney, Melbourne and Brisbane. 

All eligible equipment is backed by our comprehensive two year warranty, providing peace of mind from day one. Our team recommends regular service intervals and ongoing maintenance checks to ensure your equipment is always delivering the best performance. In critical situations, back up equipment can also be provided to minimise disruption and maintain operational continuity. 

This level of support ensures fast response times, reduced downtime and reliable ongoing performance. 

3. Expertise in optimisation, safety and load containment

A packaging partner should not simply supply products. They should actively help you improve outcomes across your packaging line. 

This includes optimising machine settings, reducing material usage, and ensuring loads are secure for transport. 

Consultation and load testing

FROMM takes a consultative approach, working directly with customers onsite to optimise packaging equipment and consumable performance. This includes fine tuning wrapping patterns, tension settings and material selection to achieve both cost savings and improved load stability. 

Testing is a key part of this process. In some cases load testing may take place in the FROMM warehouse using the FROMM transport simulator. This machine tests loads against simulated real world transport conditions such as heavy braking to ensure they meet transport requirements and minimise the risk of damage.

• Learn more about shipping simulation testing
• Explore load containment testing

The FROMM sales team can also perform side by side product testing and comparison with your equipment onsite. This allows our customers to compare solutions in real time and make informed decisions based on performance, not assumptions. 

4. A forward looking approach to innovation

Packaging requirements evolve as businesses grow, regulations change and supply chains become more complex. A strong partner invests in research and development to ensure your systems remain effective over time.

Global R&D and scalable technology

FROMM's global R&D teams continuously develop new technologies and materials designed to improve efficiency, safety and sustainability. 

This includes modular and automated systems that can scale with your operation. From standalone machines to fully integrated inline solutions, FROMM equipment is designed to adapt as your production demands increase. 

• Discover FROMM's R&D and innovation capabilities
• Learn how this FROMM customer improved efficiency through retrofitting and upgrading an outdated line

5. A clear strategy for sustainability

Sustainability is no longer optional. Businesses are under increasing pressure to meet environmental targets, reduce waste and improve packaging efficiency.

Your packaging partner should help you with these goals with practical, measurable solutions and transparent information.

Leading the industry with recycled and recyclable packaging solutions

FROMM offers a strong range of sustainable packaging materials, including PET strapping manufactured from over 98% recycled plastic and a full suite of recyclable paper void fill solutions. 

Stretch film (sometimes referred to as shrink wrap film) is also available with recycled content, supporting businesses working towards APCO and other sustainability targets. 

Note on recyclable stretch film - It is important to understand that while most films are technically recyclable, this depends on access to specialised recycling programs. These programs require collection and processing through approved providers and cannot be placed in standard kerbside recycling. 

FROMM works closely with customers to ensure they understand these requirements and can implement realistic, effective sustainability strategies. 

• Learn more about FROMM's sustainability initiatives

Choosing your partner

Selecting the right packaging partner comes down to four key pillars:

• Quality, consistency and transparency in equipment, consumables, ongoing service and support
• Reliable local support to minimise downtime
• Technical expertise to optimise performance and reduce costs
• Sustainable solutions aligned with your environmental goals

FROMM Packaging Australia combines global engineering with local support to deliver complete packaging solutions tailored to Australian industries. 

If you are looking for a partner that will support your business now and into the future, speak with the FROMM team today. 

Get in touch: Contact Us