How to Send a Strapping Tool for Service or Repair
If your strapping tool requires routine servicing or is no longer performing as expected, you can send it to a FROMM Packaging Australia warehouse for assessment. Our service team will diagnose the tool, provide a recommended repair plan and quotation, complete the approved work and return the tool to your business.
Follow these seven steps to arrange a strapping tool service or repair with FROMM.
Step 1: Pack your strapping tool
Securely pack you strapping tool to protect it during transport.
Include your business card and a note outlining;
Your business and contact details
Any faults or performance issues you have noticed
Whether the tool requires a regular service
Any other information that may assist with the diagnosis
Clear information gives our service team a useful starting point when assessing your tool.
Step 2: Send the tool to your nearest FROMM warehouse
Send the packaged strapping tool to your nearest FROMM warehouse in Queensland, New South Wales or Victoria.
If you are unsure which warehouse is closest or need to confirm the delivery address, contact FROMM Packaging Australia before sending your tool.
Step 3: Our service team diagnoses the tool
Once your strapping tool arrives, the FROMM service team will inspect and diagnose it.
The assessment will identify the cause of any reported issues, determine the condition of the tool and establish the servicing or repair work required.
Step 4: Receive a recommended repair plan and quote
After diagnosing the strapping tool, our service team will contact you with the findings.
You will receive a recommended service or repair plan and a quotation outlining the proposed work, any lead time and associated costs. This gives you the opportunity to review the recommendation before proceeding.
Step 5: Approve the quotation and work
Let our service team know when you are ready to proceed by approving the quotation and recommended work, preferably in writing. If applicable, provide a purchase order number for the quotation.
No servicing or repair work will begin until your approval has been received.
Step 6: FROMM services or repairs your tool
Once approval is provided, our technicians will complete the agreed servicing or repairs according to the recommended plan.
The work will focus on returning your strapping tool to reliable working condition.
Step 7: Your strapping tool is returned
After the work has been completed, your strapping tool will be prepared for return and sent back to your business.
Your tool is now ready to get back to work.
If you are unsure about the above process or would like to discuss with one of our technicians, please contact us or call 1800 940 356
FAQ's Strapping tool service or repair
Securely pack your strapping tool with your business card and a note describing the issue, then send it to your nearest FROMM warehouse in Queensland, New South Wales or Victoria. The service team will assess the tool and contact you with a recommended repair plan and quotation.
Include your business card or contact details and a written description of any faults or performance issues. If the tool does not have a known fault and is being returned for routine maintenance, note that you are requesting a regular service.
Yes. Following diagnosis, the FROMM service team will provide a recommended service or repair plan and quotation. Work will begin once you have approved the quotation.
Yes. You can send your strapping tool to FROMM for routine servicing, even if it does not have a specific fault. Include a note confirming that you are requesting a regular service.
Strapping tools can be sent to a FROMM warehouse in Queensland, New South Wales or Victoria. Visit our Contact Us page for each warehouse delivery address.
Regular servicing can support reliable tool performance, identify wear before it leads to larger issues and reduce the risk of unexpected interruptions to your strapping process.
Some customers are eligible for a discount on strapping tool services and repairs if they purchase strapping from FROMM Packaging Australia.
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